Claims & Support
We’re Here
to Help 24/7
Cyber incidents can happen at any time. That’s why our RB Cyber Assurance claims team is on standby around the clock to guide you through everything whether it’s a minor scare or a major breach.
When you call, you won’t be stuck with automated prompts or a generic help desk. You’ll talk to specialists who understand your policy, your technology stack, and the urgency of getting your business back on track.
How to Report a Cyber Incident
Step 1
Contact Us Immediately
- Phone: +1 (855) 440-3400
- Email: info@rb-cyber.com
- Have your policy number and any important incident details ready so we can act fast.
Step 2
Work with Your Claims Manager
- Once you file a claim, you’ll be assigned a dedicated claims manager who will coordinate everything—from technical triage to paperwork.
Step 3
Contain, Restore & Recover
- We’ll activate WatchDog Security and NeuShield protocols to help limit further damage and quickly roll back any ransomware or data encryption.
- Your claims manager collaborates with our incident response partners, ensuring each step is done properly—minimizing downtime and potential losses.
Step 4
Stay Updated
- Throughout the process, you’ll receive clear, regular updates on the claim status, estimated resolution timelines, and any recommendations to prevent future incidents.
Why Our
Claims Process
Is Different
Integrated Coverage + Tech
Most insurers only step in once damage is done. At RB Cyber Assurance, your policy includes WatchDog Security and NeuShield, so we can often stop small issues from becoming big ones—and quickly restore operations if something does slip through.
Fast, Human Support
We prioritize real people over automated systems. Get timely responses to your questions and honest advice tailored to your business—not a one-size-fits-all script.
Expert Guidance at Every Turn
Our leadership includes a former cybercrime investigator and a seasoned insurance executive, so we’re armed with the know-how to navigate even the most complex cyber events. We funnel these insights directly into our claims handling.
Your Peace
of Mind, Our Priority
A cyber event doesn’t have to spell disaster. With RB Cyber Assurance at your side, you’ll have a specialized team working tirelessly to get you back on your feet. From incident response to settlement, our claims process is designed to be straight forward, supportive, with your businesses safety as our priority.
Need to File
a Claim Right Now?
call +1 (855) 440-3400
RB Cyber Assurance:
Backed by the Financial Strength of Lloyd’s of London
Where coverage meets confidence, and
you’re never left dealing with cyber threats alone.
